Shipping and payment policy

Shipping Policy

We ensure that your order is delivered to you quickly and safely. Here's everything you need to know about our shipping terms:

Delivery Times

  • Orders from the Netherlands and Belgium placed before 10:00 PM on business days will be delivered the next day.
  • For orders from Germany, the delivery time is 1-2 business days.

EU Countries: Free shipping for orders in the Netherlands, Belgium and Germany

Shipping Costs

  • Netherlands, Belgium, and Germany: Free shipping on all orders

Shipping Partners

  • We use PostNL in the Netherlands, DHL in Germany, and various providers in Belgium (determined locally by PostNL)

Track & Trace

  • Once your order has been dispatched, you will receive an email with a Track & Trace link to follow your package.

Delayed Delivery

  • In case of delays, you will be informed as soon as possible. Feel free to contact us if you have any questions.

Damaged or Lost Packages

  • Should your package arrive damaged or not be delivered, please contact our customer service immediately. We are happy to resolve it for you!

Payment Policy

At BUDDLEY, we aim for a simple and secure payment experience. Below you will find our payment options and conditions:

Available Payment Methods

  • iDEAL: For customers in the Netherlands.
  • Credit Card: We accept Visa, Mastercard, and American Express.
  • PayPal: Easy and secure online payment.

Secure Payment

  • All payments are processed via a secure SSL connection.
  • We do not store payment information.

Invoicing

  • You will receive a digital invoice immediately after completing your order via email.

Payment Issues

  • If there is a problem with your payment, please contact us at contact@buddley.com or call us at (+31) 850 604 150.

Questions?

For questions about payments or shipping, please contact our customer service: