Frequently Asked Questions

 

What makes BUDDLEY products unique?

Buddley offers sustainable, stylish, and practical solutions for your home, made from high-quality and FSC-certified materials.

Are your Bamboo products environmentally friendly?

    • Yes, all our bamboo products are FSC-certified.

Where can I buy BUDDLEY products?

    • You can buy our products on our website, as well as through platforms such as Bol.com, Amazon, and Kaufland.

Orders:

Can I change or cancel my order?

    • Yes, as long as your order has not yet been shipped. Please contact our customer service directly for this.

How do I know if my order is confirmed?

    • After placing your order, you will receive a confirmation email. Please also check your spam folder.

    Shipping:

    What are the shipping costs?

      • We offer free shipping.

    When will I receive my order?

      • Orders placed before 10:00 PM on weekdays will be delivered the next day.

    Can I track my package?

      • Yes, you will receive a tracking number once your order has been shipped.

    Returns:

    What is your return policy?

      • You can return unused products within 30 days for a full refund.

    How do I initiate a return?

      • Use our return portal via Returnless for an easy process.

    Will I get my money back or a store credit?

      • Upon return, you will receive a full refund.

    Product Information:

    How do I care for my BUDDLEY product?

      • Refer to the care instructions on the product page or in the included manual.

    Are BUDDLEY products safe for children?

      • Yes, our products are designed with safety and ease of use in mind.

    Can I order extra parts?

      • We offer replacement parts for some products. Please contact customer service 

    Payment:

    What payment methods do you accept?

    • We accept iDEAL, credit cards, PayPal, and other common payment methods.

    Customer service:

    How can I contact you?

    • You can reach us via email, phone, or the contact form on our website: Click here

    What are your opening hours?

    • Our customer service is available from Monday to Friday from 9:00 AM - 5:00 PM.

    Where can I find my invoice?

    • Your invoice will be included with the confirmation email. You can also download it through your account.

    Other:

      Can I order your products for business?

        • Yes, for large orders or business collaboration, please contact us.